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FAQ

What size do I order?

Each item has a unique Size Chart which is displayed on every product page. To ensure fit isn't too snug, make sure your pup's neck and chest measurements do not exceed size chart measurements.

Need help with sizing? Send us a message via our contact page or shoot us an email at hello@djangobrand.com. We are always happy to help you!

What is your return policy?

OUR POLICY IS SIMPLE: IF YOU DON'T LIKE IT, YOU HAVE 30 DAYS AFTER ORDER DELIVERY TO GET A FULL REFUND.

All items must be returned in the same conditions as sent: new, hair-free, unaltered, and unwashed.

To initiate a return, please email us at hello@djangobrand.com and include your order number.

All our items undergo comprehensive quality control and are checked for damage before they are sent to customers. If you receive an item that is not up to your standards, email us at hello@djangobrand.com. We'll immediately help you with a return or exchange. Please make sure to return your item to us within 30 days after receipt.

In the case that the damage was caused by inappropriate use of treatment of the product, no refund is provided. This also applies to damage caused by wear and tear.

Upon receipt of the returned item(s) we will send back the correct item(s) to you. Shipping, taxes and duties' costs on replacing faulty or damaged item(s) will not be charged to you after the initial delivery. We reserve the right to refuse returns that are sent without the original order number and proof of postage.

To return an item please email us at hello@djangobrand.com.

What about exchanges?

Order the wrong size? We will happily help you out with a quick and easy exchange of your item. Email us at hello@djangobrand.com.

Do you ship internationally?

Yes! International orders are placed like any other djangobrand.com order. Once you put your items in your cart and confirm your shipping address on our standard checkout page, USPS international shipping rates will be automatically calculated.

Has the covid-19 pandemic affected shipment transit times?

Yes and no. Continental U.S. shipment times fortunately remain relatively unchanged. International shipment times, however, have significantly increased during the covid-19 pandemic. Countries are taking significant steps to slow the pace of the virus spread, and this has dramatically lengthened customs clearance times.

We always provide tracking information for every international order but are unable to provide estimated delivery times given the severe slowdown in international shipping. Please continue to monitor your tracking link for ongoing shipment updates.

Is your website and checkout process secure?

Yes, absolutely. We take your security (and ours) VERY seriously.

To ensure our customers' security and privacy, all credit card and order data is encrypted and secure. This is illustrated by the green secure lock icon and 's' after http in your URL bar.

To achieve the highest standard of security, we use Shopify software. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure. Click on the below badge to learn more. 

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