FAQ

What size do I order?

Each item has a unique Size Chart which is displayed on every product page. To ensure fit isn't too snug, make sure your pup's neck and chest measurements do not exceed size chart measurements.

Need help with sizing? Send us a message via our contact page or shoot us an email at hello@djangobrand.com.

    What is your return policy?

    100% Satisfaction Guaranteed

    OUR POLICY IS SIMPLE: IF YOU DON'T LIKE IT, YOU HAVE 30 DAYS AFTER RECEIPT TO GET A FULL REFUND.

    All items must be returned in the same conditions as sent: new, hair-free, unaltered, and unwashed.

    To initiate a return, please email us at hello@djangobrand.com.

    All our items undergo comprehensive quality control and are checked for damage before they are sent to customers. If you receive an item that is not up to your standards, email us at hello@djangobrand.com. We'll immediately help you with a return or exchange. Please make sure to return your item to us within 30 days after receipt.

    In the case that the damage was caused by inappropriate use of treatment of the product, no refund is provided. This also applies to damage caused by wear and tear.

    Upon receipt of the returned item(s) we will send back the correct item(s) to you. The shipping cost of sending incorrect / faulty & damaged item(s) will be fully refunded. Shipping, taxes and duties' costs on replacing faulty or damaged item(s) will not be charged to you after the initial delivery. We reserve the right to refuse returns that are sent without the original order number and proof of postage.

    To return an item please email us at hello@djangobrand.com.

    What about exchanges?

    Order the wrong size? We will happily help you out with a quick and easy exchange of your item. Email us at hello@djangobrand.com.

    Do you ship internationally?

    Yes! BUT...

    We're quickly growing and making some warehouse changes right now! For this reason, international shipping and the ability to place international orders is temporarily suspended at this time. We apologize for any inconvenience this causes!

    Email us at hello@djangobrand.com if you have any questions.

    Is your website and checkout process secure?

    Yes, absolutely. We take your security (and ours) VERY seriously.

    To ensure our customers' security and privacy, all credit card and order data is encrypted and secure. This is illustrated by the green secure lock icon and 's' after http in your URL bar.

    To achieve the highest standard of security, we use Shopify software. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure. Click on the below badge to learn more. 

    Shopify secure badge